1. We respect your privacy
1.1 year12help.com.au respects your right to privacy and is committed to safeguarding the privacy of our website visitors and content suppliers. This policy sets out how we collect and treat your personal information.
1.2 ‘Personal information’ is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1 year12help.com.au will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address, to enable us to send information and provide updates. We may collect additional information at other times including when you provide feedback, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information or communicate with our customer support.
3. How we collect your personal information
3.1 year12help.com.au collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1 year12help.com.au may use personal information collected from you in order to provide you with our services, information and updates. We may make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. For content suppliers and advertisers, personal information is used to process payments.
4.2 year12help.com.au may contact you by a variety of measures including telephone, email, sms or mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to our employees, suppliers and as required by the laws of Australia insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 By providing us with personal information, you consent to the terms of this policy and the types of disclosure covered herein. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling of your personal information.
6. Security of your personal information
6.1 year12help.com.au is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.
6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this policy.
7. Access to your personal information
7.1 You may request details of personal information that we hold about you. A small administrative fee may be payable for the provision of information. If you would like a copy of the information that we hold about you or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@year12help.com.au
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please feel free to send details of your complaints info@year12help.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
9.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time in our sole discretion and all modifications will be effective immediately upon our placing of the modifications on our website. Please check back from time to time to review our Privacy Policy.
10. Website
10.1 When you visit our website
When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2 Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google advertising. These ads may appear on this website or other websites you visit.
10.3 Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do no constitute sponsorship or endorsement or approval of these websites. Please be aware that year12help.com.au is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Date: 07/01/2020